LOWONGAN Vice President Customer Experience Lead HSBC

Deskripsi Pekerjaan

Job Advert Details

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Vice President Customer Experience Lead

Responsibilities

• Manage and lead Complaint Handling Management
• Liaise with Global CX team and ensure Country to adopt and successfully implement Global Standard
• Manage and achieve Global CX KPI Target and NPS target.
• Coordinate and working closely with Customer’s touchpoints and other units to ensure the Bank is addressing customer complaints and feedbacks.

Qualifications

To be successful in this role, you should meet the following requirements:

• Min 5 years experience in leading Customer Experience.
• Min 10 years working experience in Banking or financial industry.
• Min Bachelor Degree.